Shipping and Returns

Shipping Policy

Thank you for choosing Offgrid Western for your off grid solar storage needs. We aim to provide you with top-quality products and efficient shipping services. Please take a moment to review our shipping policy.

Shipping Destinations

We currently offer shipping services within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not offer international shipping at this time.

Shipping Methods

We offer the following shipping methods:

1. *Fedex standard parcel*: Our standard shipping option typically takes 1-2 business days for delivery. This service is provided free for orders over £100.00 and at a reasonable flat rate for orders below.

2. *Fedex Pallet shipping (3-5 days)*: For your full off-grid kit, we offer a Fedex pallet shipping option, which usually delivers within 3-5 business days. This service is free with the purchase of an Off grid / Solar kit

Order Processing

Orders are typically processed and shipped within 5-7 business days of receipt. You will receive a confirmation email with tracking information once your order has been shipped. Please ensure that your shipping information is accurate to avoid any delays in delivery.

Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as the chosen shipping method. The exact shipping cost will be displayed during the checkout process. We occasionally offer promotions with free or discounted shipping, so be on the lookout for special deals.

Delivery Times

Delivery times may vary depending on your location, chosen shipping method, and any unforeseen circumstances (e.g., extreme weather conditions). While we make every effort to deliver your order promptly, we cannot guarantee specific delivery dates.

Tracking Your Order

To track your order, you can use the provided tracking number in the shipping confirmation email. If you have any questions or concerns about your order’s status, feel free to contact our customer support team at Hello@offgridwestern.co.uk.

Damaged Or Lost Shipments

If your order arrives damaged or is lost during transit, please contact our customer support team as soon as possible. We will work to resolve the issue and ensure your satisfaction.

Returns And Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or need assistance with your order or shipping, please don’t hesitate to reach out to our customer support team at Hello@offgridwestern.co.uk or by using our Contact form.

By shopping with Offgrid Western, you agree to and accept the terms of this shipping policy. We thank you for choosing us as your off grid solution provider.